Refund policy

THE FUTURE UNICORN OFFERS FREE RETURNS* AND/OR EXCHANGES WITHIN 14 DAYS OF PRODUCT RECEIPT FOR STRAIGHTENER/CURLER PURCHASED ON FUTUREUNICORN.COM.

NON REFUNDABLE PRODUCT: EYESHADOW, MAKEUP, AND MINERAL BASED PRODUCTS.

TO START YOUR RETURN OR EXCHANGE EMAIL LOANTHEBADASS@GMAIL.COM. YOU'LL NEED THE ORDER NUMBER AND EMAIL ADDRESS ASSOCIATED WITH YOUR PURCHASE, OR YOUR SHIPPING ZIP CODE. PLEASE NOTE IF THERE IS A PRICE DIFFERENCE TO BE PAID IN AN EXCHANGE AN INVOICE IS EMAILED. THE INVOICE MUST BE PAID BEFORE THE EXCHANGE ORDER IS RELEASED. IF YOU HAVE USED AFTERPAY AS A PAYMENT METHOD, PLEASE BE AWARE THAT THE PROCESSING TIMES MAY BE LONGER. IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICES AT LOANTHEBADASS@GMAIL.COM WITH YOUR ORDER NUMBER MENTIONED IN THE SUBJECT LINE.

*EXCLUSIONS APPLY TO OUR FREE RETURN POLICY 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at LOANTHEBADASS@GMAIL.COM.